Shipping & Returns

Returns & Exchange Policy

You may return most new, unopened items within 30 days of delivery for a full refund or exchange (not including original shipping costs). Sale and used items along with complete bicycles may not be returned except in certain circumstances and you should refer to the specific item return policy on those item pages. Most complete bicycles which have been opened/built will incur a restocking fee. 

Expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please contact us via email or phone with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations or must be picked up in store.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.